We build custom AI‑powered web apps.

Designed, built and looked after by one team, for South African business since 1999.

Built by us, in daily use

Whispr, XMByte, LeadFlow and two portals inside a JSE-listed ICT provider, all running with real users. See our work

Intelligent feedback systems · for HR and management

Feedback that ends in action.

An annual survey tells you what was wrong last quarter. We build programmes that run all year, read every answer as it arrives, and give each issue an owner.

We have been building feedback systems for South African companies since long before anyone called it AI.

A programme running. Answers arrive in the group people already use, the themes they belong to grow, and the one that crosses the line becomes work with an owner. Sample answers.

  • Always open

    A standing channel between your people and management, not a form that appears once a year.

  • Themes in real time

    Open answers are read as they arrive, so management sees themes forming this week.

  • Every issue gets an owner

    What cannot be fixed now stays visible, ranked by urgency, until it is.

  • Where people answer

    Run over WhatsApp and the channels your team already uses. That is what keeps response rates honest.

Start a feedback programme

AI workflows

The routine work, handled.

Messages read, documents checked, replies drafted. The system does the reading and the routing; anything that needs judgement waits for one of your people to tap approve.

Three things that used to be someone's afternoon. A stock question answered from the live sheet, an invoice matched to its order and filed, and a leave request put in front of the manager who approves it with one tap. Sample data.
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Internal tools & portals

Built around how you work.

Off-the-shelf software makes your business fit the tool. We build the other way around: portals, internal tools and AI workflows shaped to the way your company already runs. Then we stay to keep them running.

LeadFlow, built for a multi-store telecoms retailer. Enquiries used to land in a WhatsApp group and get missed. Now each one is captured, assigned to a consultant across the stores in turn, and answered. Made-up names.

  • Client portals

    A place for your customers to log in, see their information and get things done without phoning you.

  • Internal tools

    Replace the spreadsheet that secretly runs your business with something built for the job.

  • AI workflows

    Documents read, conversations answered, with a person in the loop where it matters.

  • Web apps, not app stores

    Everything runs in the browser and installs like an app. Nothing to download, nothing to update.

Start a project

How we work

Something real at every step.

Custom software has a reputation: long, expensive and invisible until the end. We work in short steps, and each one ends with something you can open on your phone.

We sit with the people who do the work and map how it really happens: where the time goes, what gets missed, what a good week looks like.

What AI makes possible

Software that grows instead of ageing.

Custom software has always followed one arc: built, shipped, and then slowly left behind by the business it was built for, until somebody pays for a rebuild. Reading every piece of feedback and watching how a system is really used was always the answer to that. It was just too expensive to do continuously. That is the part that has changed.

Add-on

Plasticity

Software that reshapes itself around what people actually do with it.

Neuroplasticity is how a living thing is reshaped by what it experiences, and keeps the new shape. Plasticity does that for your software. Off-the-shelf software is the same on the day you leave it as the day you bought it. Yours fits the business better every year than it did the year before.

Every round leaves a ring.
  1. 01WatchWhat gets used, and where people get stuck.
  2. 02AskThe people using it, inside the tool, in their own words.
  3. 03ReadAI reads every answer and puts the themes in front of us.
  4. 04ReshapeThe next round of changes. Then round again.

Every change has a reason behind it you can point at. See a year of it

Supporting services

And everything around it.

Websites & brand

A site that loads fast, reads clearly and looks like you meant it.

  • Design, build or refresh
  • Brand kits: logo, colours, elements
  • Secure hosting & SSL

Communications & marketing

Clear and consistent, everywhere your customers are.

  • Social & content management
  • SMS campaigns
  • WhatsApp Business

Since 1999

We've done this through every platform shift.

Gateway started in 1999 sending bulk SMS, when that was the cutting edge. Since then we have re-tooled through every shift that mattered: websites, social, WhatsApp, and now AI. The technology keeps changing. The job has not.

Our work runs inside a JSE-listed ICT provider, a multi-store telecoms retailer and a WhatsApp micro-learning business. We built each one, and we still host and look after all of them.

  1. 1999Bulk SMS for South African business
  2. WebsitesDesign, build and hosting
  3. SocialContent and community management
  4. WhatsAppBusiness messaging and automation
  5. NowCustom AI-powered web apps

Contact

Tell us what's slowing you down.

A rough idea is enough, even a sentence. You will hear back within 24 hours.

Or talk to us directly

Luke: 081 493 6999 · luke@gway.co.za
Marc: 081 354 4276 · marc@gway.co.za

"Such peace of mind. A competent, creative team who work with us promptly and efficiently. Gateway goes above and beyond."
Pauline Randles, Link Hills Pharmacy

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