We build custom AI‑powered web apps.
Designed, built and looked after by one team, for South African business since 1999.
Marks left by the clients and partners we work with. Pick one to read what they say about working with us.
Built by us, in daily use
Whispr, XMByte, LeadFlow and two portals inside a JSE-listed ICT provider, all running with real users. See our work
Intelligent feedback systems · for HR and management
Feedback that ends in action.
An annual survey tells you what was wrong last quarter. We build programmes that run all year, read every answer as it arrives, and give each issue an owner.
We have been building feedback systems for South African companies since long before anyone called it AI.
- Numbers confirmed per branch
- Pinned in every group
Always open
A standing channel between your people and management, not a form that appears once a year.
Themes in real time
Open answers are read as they arrive, so management sees themes forming this week.
Every issue gets an owner
What cannot be fixed now stays visible, ranked by urgency, until it is.
Where people answer
Run over WhatsApp and the channels your team already uses. That is what keeps response rates honest.
AI workflows
The routine work, handled.
Messages read, documents checked, replies drafted. The system does the reading and the routing; anything that needs judgement waits for one of your people to tap approve.
- Checked leave balance: 4 days
- Checked the roster: Friday is covered
- Sent to Thandi to approve
Internal tools & portals
Built around how you work.
Off-the-shelf software makes your business fit the tool. We build the other way around: portals, internal tools and AI workflows shaped to the way your company already runs. Then we stay to keep them running.
Client portals
A place for your customers to log in, see their information and get things done without phoning you.
Internal tools
Replace the spreadsheet that secretly runs your business with something built for the job.
AI workflows
Documents read, conversations answered, with a person in the loop where it matters.
Web apps, not app stores
Everything runs in the browser and installs like an app. Nothing to download, nothing to update.
How we work
Something real at every step.
Custom software has a reputation: long, expensive and invisible until the end. We work in short steps, and each one ends with something you can open on your phone.
We sit with the people who do the work and map how it really happens: where the time goes, what gets missed, what a good week looks like.
Within a couple of weeks you have a clickable prototype on a real address. We change it together until it is right, before any production code is written.
We build in short rounds and you test each one with real data. It goes live when your team says it works, not when a contract says it should.
We host it, watch how it is used and keep asking the people using it. Every round of changes comes from something we can point at, not from a roadmap someone guessed at. That is Plasticity, and it runs for as long as the software is in service.
- Capture every enquiry automatically
- Assign by store, in turn
- Reply to the customer within a minute
- JunBallito store added to the round-robinthe ops manager asked
- JulExport leads to Excelasked for 6 times
- AugWhatsApp templates for after-hoursfrom the usage data
- SepManager dashboardquarterly review
- OctCustomers can see their own enquiryasked for 9 times
Plasticity
Apps that learn and grow.
Some processes are never finished. For the ones that need to keep evolving and improving, we build on Plasticity, our framework for changing an app based on how it is used and what the people using it tell us.
Watch the usage
Where people stall, what they skip, and what they do ten times a day.
Ask inside the app
People flag a problem or ask for something in a sentence, right where it happened.
Read all of it
AI reads every piece of feedback and groups it, so ten people asking for the same thing count as one clear signal.
Change it in rounds
Small releases, each tied to the evidence behind it, so every change has a reason you can point at.
Squash a bug to report it.
0 logged
The problems people run into, and the errors an app hits on its own, are logged the moment they happen, grouped with reports like them and planned into a fix. Nobody has to email a screenshot.
Supporting services
And everything around it.
Websites & brand
A site that loads fast, reads clearly and looks like you meant it.
- Design, build or refresh
- Brand kits: logo, colours, elements
- Secure hosting & SSL
Communications & marketing
Clear and consistent, everywhere your customers are.
- Social & content management
- SMS campaigns
- WhatsApp Business
Since 1999
We've done this through every platform shift.
Gateway started in 1999 sending bulk SMS, when that was the cutting edge. Since then we have re-tooled through every shift that mattered: websites, social, WhatsApp, and now AI. The technology keeps changing. The job has not.
Our work runs inside a JSE-listed ICT provider, a multi-store telecoms retailer and a WhatsApp micro-learning business. We built each one, and we still host and look after all of them.
- 1999Bulk SMS for South African business
- WebsitesDesign, build and hosting
- SocialContent and community management
- WhatsAppBusiness messaging and automation
- NowCustom AI-powered web apps
Contact
Tell us what's slowing you down.
A rough idea is enough, even a sentence. You will hear back within 24 hours.
Or talk to us directly
Luke: 081 493 6999 · luke@gway.co.za
Marc: 081 354 4276 · marc@gway.co.za
"Such peace of mind. A competent, creative team who work with us promptly and efficiently. Gateway goes above and beyond."